Let’s clear things up.
Answers about your top-ups and wallet.
Does the preview send real data?
No. Preview orders are saved so you can explore the experience. No money is charged and no airtime or data is sent.
My purchase is pending. What should I do?
Open History and choose Check delivery. Avoid placing the same order again while it is pending. Keep your order reference for support.
When is a failed purchase refunded?
A wallet purchase is refunded after the supplier confirms that it failed. An uncertain or delayed response stays pending until it can be checked.
How does wallet funding work?
When funding opens, you will pay through Paystack. TopupNest checks the payment before crediting your wallet. Returning from checkout alone is not confirmation of payment.
Can I top up someone else’s phone?
Yes. Enter their number, select their current network and review both before confirming.
What information is stored?
Your signed-in account identifier, email used for payments, purchase phone numbers, order details and wallet records support this service. Card details are entered on Paystack, not stored by TopupNest. This private preview is not open for public trading.
Need help with an order?
Customer support contact details will be published before the store opens. For this private preview, send feedback in the task where the site was created.