Let’s clear things up.
Answers about your top-ups and wallet.
Are TopupNest purchases live?
Yes. Available data and airtime purchases are processed through our supplier after you confirm the recipient and pay from your wallet.
My purchase is pending. What should I do?
Keep History open while TopupNest checks the provider automatically. Avoid placing the same order again. You can also choose Check delivery for an immediate update.
When is a failed purchase refunded?
A wallet purchase is refunded after the supplier confirms that it failed. An uncertain or delayed response stays pending until it can be checked.
How does wallet funding work?
Open Wallet, enter an amount and continue to Paystack. TopupNest credits your wallet only after Paystack verifies the payment, then emails you a receipt.
Can I top up someone else’s phone?
Yes. Enter their number, select their current network and review both before confirming.
What information is stored?
Your account details, payment email, purchase phone numbers, order details and wallet records support the service. Card details are entered on Paystack and are not stored by TopupNest.
Need help with an order?
Send the order reference and a short description of the problem. Our support team will review it.
Email support@topupnest.com.ng